General Terms and Conditions
The general terms and conditions of the online store www.manzara.si are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2, Official Gazette of the Republic of Slovenia, No. 98/04). We reserve the right to change the terms and conditions.
Prices
All prices are expressed in EUR.
Promotional offers are valid until stocks last.
Promotions and special offers are excluded unless otherwise stated.
The seller reserves the right to change prices without prior notice.
Delivery price list
Shipping and handling by Pošta Slovenije is 2.90 euros. Delivery is free for purchases over 25 euros.
Delivery times - 1 to 3 working days
Delivery time depends on the payment method.
- If payment is cash on delivery: we ship the ordered goods on the same day or within two working days at the latest.
- If the payment or transfer to the company's current account: we ship the ordered goods after receiving payment or transfers to the company's current account. If you send us a confirmation of payment to dopora@manzara.si , we can ship the ordered goods on the same or the next working day upon receipt of the confirmation.
Payment options
- after summarizing
- payment by card (money will be charged to the card only after the order has been sent, 24-month guarantee)
- transfer via online bank
Warning: It is important that you add your first and last name, which you have registered on our website, with the transfer, so that we can ship the goods faster.
Our transfer details
IBAN: SI56 6100 0001 0498 948
BANK: DELAVSKA HRANILNICA Name: GIBON DOO, Plemljeva 8, 1210 Ljubljana Šentvid
Purpose of payment: state your first and last name
reference: SI99
Return of goods
DESCRIPTION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT:
In the case of contracts concluded at a distance, the consumer has the right to notify the company within fourteen days that he is withdrawing from the contract without having to give a reason for his decision. A message is considered timely if it is sent within the deadline. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. (The consumer returns the goods at his own expense, the company does not accept packages with a ransom).
Send the goods back by registered mail to our address. Upon delivery, you will receive a delivery confirmation . If you do not have the certificate, the company is not obliged to exchange or refund the purchase price.
If the consumer withdraws from the contract, our company will return all payments made to him as soon as possible, but no later than 14 days after receiving the notice of withdrawal from the contract.
If the buyer has already received the goods and withdraws from the contract, he returns or hands them over to the company or to a person authorized by the company to accept the goods, immediately or at the latest within 14 days after notification of withdrawal from the contract. The buyer is considered to have returned the goods on time if he sends them before the 14-day return period expires.
The buyer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The goods received must be returned undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or their quantity has decreased through no fault of the consumer.
The provider may withhold the refund of the received payments until the returned goods are accepted or until the buyer provides proof that he sent the goods back, unless the company offers the option of accepting the returned goods itself.
THE BUYER DOES NOT HAVE THE RIGHT TO WITHDRAW FROM THE CONTRACT DETERMINED BY Article 43 of the ZVPot:
Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract referred to in the first paragraph of this article in the following contracts: 1. on goods or services whose price depends on fluctuations in the markets over which the company has no influence and which may occur withdrawal from the contract within the deadline; 2. on goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs; 3. on goods that are perishable or expire quickly; 4. on the provision of services, if the company fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it; 5. on the delivery of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery; 6. on the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications; 7. on the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery; 8. on the delivery of goods which, due to their nature, are inseparably mixed with other items; 9. on the supply of alcoholic beverages, the price of which is agreed upon when the sales contract is concluded and which can be delivered after 30 days, and their actual value depends on market fluctuations over which the company has no influence; 10. concluded at public auctions; 11. in which the consumer has expressly requested a visit to the company's home in order to carry out urgent repairs or maintenance. If, during such a visit, the company performs additional services that the consumer did not explicitly request, or delivers goods that do not represent replacement parts that are absolutely necessary for maintenance or repair, the consumer has the right to withdraw from the contract for the said additional services and goods; 12. about accommodation that is not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services, in which the company undertakes to fulfill its obligation on a specific date or within a specific period; 13. on the supply of digital content that is not delivered on a tangible data carrier, if the provision of the service began based on the consumer's express prior consent and with the consent that he thereby loses the right to withdraw from the contract.".
Send the returned goods by registered mail to our address:
Gibon doo
Plemljeva 8
1210 LJUBLJANA ŠENTVID
Form: Form for return of goods . Fill out the form and return it by e-mail to podpora@manzara.si or printed to our address: Gibon doo, Plemljeva 8, 1000 Ljubljana
REAL ERROR
The buyer can request an immediate replacement for an identical, flawless product, or within the statutory period and under the conditions for claiming a claim due to a material defect.
(1) The seller must deliver the goods to the consumer in accordance with the contract and is responsible for factual and legal errors in his performance. (2) The defect is material: 1. if the thing does not have the properties necessary for its normal use or for circulation; 2. if the thing does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of; 3. if the thing does not have the characteristics and features that have been expressly or tacitly agreed upon or prescribed; 4. if the seller has delivered a thing that does not match the sample or model, unless the sample or model was shown only for the purpose of notification. (3) The suitability of the goods for normal use is assessed in relation to ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves. (4) Liability for material and legal errors shall be subject to the provisions of the law governing obligations, unless this law provides otherwise.
Article 37a (1) The consumer may exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. (2) In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item. (3) The consumer can notify the seller of the defect in person, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.
Article 37b (1) The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. (2) If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered. (3) It is considered that the defect in the item already existed at the time of delivery, if it appears within six months of delivery.
Article 37.c (1) The consumer, who has correctly informed the seller about the defect, has the right to request the seller to: - eliminate the defect in the goods, or - return part of the amount paid in proportion to the defect, or - replace the defective goods with new, flawless goods or – returns the amount paid. (2) In any case, the consumer also has the right to demand from the seller compensation for damages, and in particular compensation for the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article. (3) The consumer's rights from the first paragraph expire with the expiration of two years from the day on which he informed the seller about the material defect.
The order
The order is stored in electronic form on the provider's server and is available to the customer at the company's headquarters. Upon purchase, the customer confirms that he is fully aware of the general terms and conditions of the online store www.manzara.si and that he agrees with them. We reserve the right to make changes and errors in prices and written text. We apologize in advance for any errors. Regarding potential disputes, both parties are committed to amicable settlement of disputes.
Communication
The company Gibon doo will contact the customer via means of remote communication in accordance with the provisions of ZEKom-1. The company Gibon doo can use the customer's email address for marketing if it obtains the customer's email address from the customer of its products or services, provided that it offers the customer a clear and explicit opportunity to freely and easily refuse such use of their email address when these contact details are obtained and with each message, in the event that the buyer has not rejected such use at the outset.
The company Gibon doo does not recognize any IRPS provider as responsible for resolving a consumer dispute that a consumer can initiate in accordance with this law (Article 32 ZIsRPS).
Complaints and disputes
The provider Gibon doo complies with the applicable regulations in the field of consumer protection and has an effective complaint handling system in place and has a designated person with whom the customer can contact by phone or e-mail in case of problems. In case of problems, the buyer can contact tel. No.: 041 733 600 . The buyer can submit a complaint to the e-mail address podpora@manzara.si . The appeal process is confidential.
The provider will confirm within five working days that he has received the complaint and inform the buyer about the progress of the procedure within a further eight days. The provider will make every effort to resolve potential disputes amicably. If an amicable solution to the dispute is not reached, the court in Ljubljana has exclusive jurisdiction to resolve all disputes between the provider and the buyer.
GIBON DOO does not recognize out-of-court dispute resolution.
The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
Placement of orders
Description of the technical procedure for concluding the contract.
Choose a size for the item. Add the desired size to the cart. Click on the basket and a preview of the order will open. Click ON CHECKOUT. The ORDER COMPLETION field will open. Enter all the necessary information in this field. If you enter something incorrectly, the field will turn red. Before placing an order, check all the information you see on the screen. On the screen you will be able to see all your personal information and the amount of the order and the contents of the order. After checking, click the SUBMIT ORDER button. This concludes the contract.
If you want to change the quantity of items before completing the order, press + to increase the quantity or - to decrease the quantity at the 5th point VIEW ORDER. To remove an item from your order, go back to the cart and press the X next to the item.
For business needs, GIBON doo collects the following user data:
- name and surname,
- place and country
- telephone number,
- password in encrypted form (for registered users)
For the purposes of ensuring security, the IP addresses from which users access the website are also collected.